Skip to Content


Privacy Policy


At The Hospital World (“we,” “our,” or “us”), we are committed to protecting the privacy of our users and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.thehospitalworld.com and use our services.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Full name, email address, phone number, country of residence
  • Medical information, health records, test results (only when voluntarily shared for consultations)
  • Passport or ID details (only when necessary for bookings)

b. Usage Data

  • IP address, browser type, pages visited, time and date of visit
  • Referral source, time spent on pages, interaction with site features

c. Cookies and Tracking Technologies

  • We use cookies and similar technologies to enhance user experience, analyze traffic, and offer personalized content. You can manage cookie preferences via your browser settings.

2. How We Use Your Information

We use your data for purposes including:

  • Facilitating medical consultation and treatment bookings
  • Communicating via email, WhatsApp, phone, or SMS
  • Sharing medical reports with hospitals/doctors only for consultation purposes
  • Sending service updates, appointment confirmations, and feedback requests
  • Personalizing your experience and improving our services
  • Marketing relevant services (you can opt-out anytime)

3. Sharing Your Information

We do not sell your personal data. However, we may share your data:

  • With hospitals, doctors, and travel partners to fulfill your service request
  • With third-party vendors (e.g., hosting, CRM, communications) under strict confidentiality agreements
  • With law enforcement or regulatory bodies if required by law

4. Data Retention

We retain your data as long as necessary to fulfill the purposes described above, or as required by applicable law. You can request data deletion by contacting us (see Section 8).

5. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete information
  • Request deletion of your data (subject to legal constraints)
  • Withdraw consent for marketing communications

6. Children's Privacy

Our services are intended for users above 18 years of age. We do not knowingly collect personal data from children without parental consent.

7. Data Security

We implement reasonable security measures (SSL, encrypted storage, access control) to protect your data. However, no system can be completely secure.

8. Contact Us

For questions, complaints, or to exercise your data rights, please contact us:

The Hospital World

📧 Email: Support@thehospitalworld.com 

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any material changes will be posted on our website with an updated effective date.